Peak Season, Planning May 7, 2026 · 6 min read
Reporting, Operations
May 5, 2026 · 5 min read · Operations desk
Most air dashboards report the past. Growing teams need reports that change next week's plan: which route's on-time rate slipped three weeks running, which customer's dwell time doubled, which flight rejects bookings every Friday.
Keep it to one page and five numbers: on-time pickup, on-time delivery, cost per kilo, exception rate and tarmac dwell. Every other metric is a drill-down, not a headline. Review them weekly with the people who can actually move them.
The test of any report is simple — did it cause a decision? If the same PDF gets skimmed three Mondays in a row, kill it and replace it with the one number nobody can explain yet.
Give each number an owner and a threshold. On-time delivery below 96% triggers a lane review; dwell above eight hours triggers a gateway call the same day. A number without a threshold is trivia; a number with one is an instruction.
Close the loop in the same page. Under each number, write the decision it caused last week and the result. Within a month the report stops being a summary and becomes the operating rhythm the whole team plans around.
The five-number page
On-time pickup, on-time delivery, cost per kilo, exception rate, tarmac dwell. If a metric cannot change next week's plan, it belongs in an appendix — not the headline.
Make reporting stick
Three habits behind useful reports
- Review weekly with the people who can move the numbers.
- Attach an owner and a threshold to every headline metric.
- Record the decision each number caused, every single week.
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